Shipping Policy

Shipment processing times

All orders are processed within 2-4 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Exact Shipping charges for your order will be calculated and displayed at checkout.

Estimated shipping rates within Canada:

  • Shipping method: Standard
 $12              Estimated delivery time: 3-5 business days 
  • Shipping method: Xpresspost 
$22           Estimated delivery time: 1-2 business days 
  • FREE for orders over $200

*fayd ships to all Canadian provinces and territories

Estimated shipping rates for International USA: 

  • Shipping method: Small packet USA $10 Estimated delivery time: 4-9 business days 
  • Shipping method: Tracked Packet USA $15 Estimated delivery time: 4-8 business days 
  • Shipping method: Expedited Parcel USA $25      Estimated delivery time: 3-6 business days
  • FREE for orders over $200USD

Estimated shipping rates for International UK: 

  • Shipping method: Small packet International     £10 Estimated delivery time: 6-10 business days 
  • Shipping method: Tracked packet International £20 Estimated delivery time: 6-10 business days 
  • FREE for orders over £200GBP

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Fayd is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

Damages

Fayd is not liable for any products damaged or lost during shipping. If you received your Order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Contact Us

If you have any questions about this Shipping Policy, You can contact Us:

By visiting this page on our website: fayd.ca
By sending us an email at support@fayd.ca